Privacy Policy

1. Data We Collect

We may collect the personal data needed to provide our services and fulfil your orders, including identity data such as your name; contact data such as phone number, email and shipping address; order data such as products purchased, order value, and order and return history; as well as information related to your payment method and transaction status.

We may also collect certain technical data, such as your IP address, device, browser and operating system, and site-usage data, along with your communication and marketing preferences.

2. How We Collect Your Data

We may collect your data directly from you when you create an account, place an order, contact customer service, subscribe to marketing messages, or submit a return or exchange request.

Some data may also be collected automatically as you use the site through cookies and similar technologies, and we may receive data related to fulfilling your order from payment providers, shipping companies, and other service providers involved in your order.

3. How We Use Your Data

We use your data to manage your account, process your orders, payments and refunds, prepare, ship and deliver orders, communicate with you about your order status, and provide customer service and handle enquiries and complaints.

We may also use it to improve the site and shopping experience, detect and prevent fraud and misuse, comply with legal and regulatory requirements, and send offers, new products and marketing content in line with your preferences and applicable regulations.

4. Who We Share Your Data With

We only share your personal data to the extent necessary to provide our services or meet our legal obligations.

We may share the necessary data with shipping and logistics companies to fulfil your order, payment providers to process payments and refunds, technical, e-commerce and hosting providers required to operate the store, marketing and analytics providers when needed, and government or regulatory authorities when disclosure is required under applicable laws.

We ensure service providers only receive the data necessary to perform their services and that the data is not used for other, unauthorized purposes.

5. Marketing & Communication

We may use your contact details to send Seoul House news, offers, new products and marketing content, in line with applicable regulations and your preferences.

You can unsubscribe from marketing messages at any time via the unsubscribe option in the message or by contacting us. Unsubscribing does not affect essential messages related to your orders, such as order confirmations or shipping and delivery updates.

6. Cookies

We use cookies and similar technologies to help operate the site, remember your preferences, understand how visitors use the store, improve the shopping experience, and measure the performance of the site and marketing campaigns.

You can control cookies through your browser settings, though disabling some may affect how certain features of the site work.

7. Transfer of Data Outside the Kingdom

Some of your data may be processed or stored through service and technology providers located outside Saudi Arabia, depending on the services used to operate the store, process payments, or provide services.

When transferring personal data outside the Kingdom, we comply with the applicable regulatory requirements governing the transfer of personal data.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing services, and meeting legal, accounting and regulatory requirements.

When the data is no longer needed, it is handled in accordance with applicable regulations.

9. Protecting Your Data

We take appropriate organizational and technical measures to protect your personal data from unauthorized access, use, modification or disclosure.

Access to personal data is limited to the individuals and service providers who need it to perform their duties and provide the required services.

10. Your Rights Regarding Your Personal Data

Under applicable regulations, you have the right to know how your personal data is collected and used, access it, request a copy of it in line with regulatory requirements, request correction or completion of inaccurate data, request deletion of your data where permitted by law, and withdraw your consent where processing is based on it.

You can exercise your rights by contacting us using the contact details shown below.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices or regulatory requirements.

The updated version will be published on the Seoul House website, and we recommend reviewing this page from time to time for any updates.

12. Contact Us

If you have any enquiry or request regarding your privacy or personal data, you can contact us using the contact details shown on the Seoul House website.