Frequently Asked Questions

Yes, all our products are 100% authentic, sourced from trusted suppliers and partners, and we verify the origin of every product before it reaches you.

Our products are imported from South Korea through authorized, trusted suppliers and partners.

You can read each product's description to learn its benefits, ingredients, and suitable skin type. You can also contact our customer service team to help you choose the right products.

You'll find the available information on ingredients and usage on each product's page.

Brands may update their packaging design from time to time without changing the product itself, so slight differences in packaging may appear depending on the production batch.

All available payment methods are shown at checkout, and you can choose the one that suits you best before confirming your purchase.

When Tabby or Tamara are available for your order, the option to pay with them will appear automatically at checkout.

If the order hasn't started processing yet, please contact us as soon as possible. Once the shipment has been handed to the courier, the order can no longer be modified or cancelled.

Yes, we ship to all regions across Saudi Arabia.

Yes, we ship to the GCC countries. Available countries and shipping options are shown at checkout.

Processing begins after your order is confirmed and varies with business hours and order volume. You'll find the current timeframe in our Shipping Policy.

Delivery time varies by city, country, and the chosen courier. You can track your shipment using the tracking information sent to you.

After your order ships, you'll receive tracking information to follow your shipment until it arrives.

If your shipment exceeds the expected delivery time, please contact customer service with your order number so we can follow up with the courier.

Please contact us immediately with your order number and clear photos of the product and packaging. Our team will review the case and take the appropriate action under our Returns & Exchanges Policy.

Returns or exchanges are possible under the terms and timeframes set in our Returns & Exchanges Policy, taking into account the nature of cosmetics and personal-care products and health & safety requirements.

For health and safety reasons, opened or used products cannot be accepted, except where the product is defective or arrived incorrect.

After we receive the product and confirm it meets the return conditions, the refund is processed within 7 business days. The time for the amount to appear may vary depending on your bank or payment provider.